Refund policy
Thank you for shopping with Mega Deal Marts. We aim to provide a reliable shopping experience and quality products to our customers. If you are not satisfied with your purchase, please review our Return & Refund Policy mentioned below.
1. Business Information
Website: https://megadealmarts.co.in/
Business Name: DS Crystal Traders
Registered Address:
FLAT NO. 665 F/F,
Kondli Gharoli,
Mayur Vihar Phase 3,
New Delhi,
East Delhi,
Delhi – 110096
GSTIN: 07HNEPD5067C1Z7
2. Return Eligibility
Return requests are accepted only for eligible products in the following situations:
- Product received is damaged during delivery.
- Product has a manufacturing defect.
- Product received is completely different from the description provided on the Website.
For a return request to be accepted, the product must:
- Be requested for return within 7 days from the delivery date.
- Be unused and in original condition.
- Include original packaging, tags, manuals, and accessories.
- Have valid proof of purchase or order confirmation.
3. Products Not Eligible for Return
The following products are generally not eligible for return unless they arrive damaged or defective:
- Personal care and hygiene-related items.
- Products used, altered, or damaged by the customer.
- Items returned without original packaging or accessories.
- Products clearly marked as "Non-Returnable" on the product page.
- Gift cards or promotional products.
4. How to Submit a Return Request
To request a return, customers need to contact our support team and provide:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Product images or videos showing the issue (if required)
Our team will review the request and share further return instructions.
5. Return Verification & Approval
All return requests are checked individually.
We reserve the right to:
- Approve or reject a return request.
- Ask for additional details, images, or videos.
- Decline requests that do not meet our return conditions.
6. Reverse Pickup Service
Where available, reverse pickup will be arranged through our logistics partner.
If reverse pickup service is not available at your location, customers may need to send the product back to the address provided by our support team.
7. Product Inspection
After receiving the returned item, we will inspect the product to verify:
- Product condition
- Original packaging
- Accessories and included items
- Reported issue
The inspection process may take approximately 2–5 business days.
8. Refund Process
After successful return approval and inspection, the refund process will be started.
Refunds are generally completed within 7–10 business days, depending on the payment method, bank, and payment service provider.
9. Refund Payment Method
Refunds will normally be issued through the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds may be processed through:
- Bank transfer
- UPI payment
- Any other method approved by our support team
Customers may need to provide valid bank account or UPI details for COD refunds.
10. Replacement / Exchange Policy
In case you receive:
- Damaged product
- Defective product
- Wrong product
we may provide a replacement instead of a refund, depending on product availability.
If replacement is not possible, a refund will be processed.
11. Cancellation After Shipment
Once an order has been shipped, cancellation requests may generally not be accepted.
Refusing delivery without a valid reason may affect future Cash on Delivery availability.
12. Refund Timeline
Estimated refund processing timelines:
- UPI/Card Payments: 5–10 business days
- Net Banking: 5–10 business days
- COD Orders: 7–10 business days after receiving required bank details
Actual refund time may vary depending on the customer's bank or payment provider.
13. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.
Please provide:
- Clear product photographs
- Packaging images
- Order details
Failure to report the issue within the mentioned period may affect return or replacement eligibility.
14. Delivery Refusal
Frequent refusal of Cash on Delivery orders without a valid reason may result in restrictions on future COD orders.
15. Return Shipping Charges
If the return is caused due to our mistake, such as:
- Damaged product
- Defective product
- Incorrect item delivered
return shipping charges will generally be handled by us.
For returns requested due to reasons not covered under this policy, return shipping costs may need to be paid by the customer.
16. Limitation of Liability
Mega Deal Marts and DS Crystal Traders shall not be responsible for delays in refund processing caused by:
- Banks
- Payment gateways
- Courier services
- Natural disasters
- Government restrictions
- Technical issues beyond our control
17. Policy Changes
We may update or modify this Return & Refund Policy whenever required without prior notice.
The latest updated version will always be available on this page.
18. Contact Us
For any queries regarding returns or refunds, please contact us:
Website:
https://megadealmarts.co.in/
Business Name:
DS Crystal Traders
Email:
support@megadealmarts.co.in
Registered Address:
FLAT NO. 665 F/F,
Kondli Gharoli,
Mayur Vihar Phase 3,
New Delhi,
East Delhi,
Delhi – 110096