Shipping policy

Thank you for choosing Mega Deal Marts. This Shipping Policy explains the process we follow for order processing, shipment, and delivery of products purchased through https://megadealmarts.co.in/.

By placing an order on our Website, you agree to the terms and conditions mentioned in this Shipping Policy.

1. Business Information

Business Name: DS Crystal Traders

Website: https://megadealmarts.co.in/

GSTIN: 07HNEPD5067C1Z7

Registered Address:

FLAT NO. 665 F/F,
Kondli Gharoli,
Mayur Vihar Phase 3,
New Delhi,
East Delhi,
Delhi – 110096

2. Order Processing Time

After receiving an order, we review and verify the details before starting the processing.

Orders are normally processed within 1–3 working days after successful confirmation.

Orders received on Sundays, national holidays, or public holidays will be processed on the next available working day.

During festivals, promotional events, or high-demand periods, processing time may take longer than usual.

3. Order Confirmation

Once your order is successfully placed, confirmation details may be sent through email, SMS, or phone call based on the contact information provided by the customer.

Customers are responsible for ensuring that their name, delivery address, phone number, and email details are correct to prevent delivery issues.

4. Shipping & Delivery

Mega Deal Marts delivers products to most serviceable locations across India.

Orders are packed, dispatched, and delivered through our fulfillment and logistics partners.

The estimated delivery period is generally 3–10 business days, depending on:

  • Customer location
  • Courier availability
  • Product availability
  • Operational conditions

Delivery timelines are estimated and may vary due to unavoidable circumstances.

5. Cash on Delivery (COD)

Cash on Delivery (COD) service is available only for eligible products and selected delivery locations.

We may restrict or remove COD availability for:

  • Certain areas
  • High-value orders
  • Customers with repeated order cancellations or refusals
  • Locations where courier partners do not provide COD services

6. Shipping Charges

Any applicable shipping charges will be displayed during checkout before completing payment.

We may provide:

  • Free shipping on selected products
  • Special shipping offers during promotional campaigns

Shipping charges and offers may change without prior notice.

7. Delivery Attempts

Our courier partners generally attempt delivery multiple times before returning the shipment.

Customers should remain available at the provided address during the expected delivery period.

If delivery fails due to customer unavailability after repeated attempts, the order may be cancelled or returned.

8. Order Tracking

After dispatch, tracking information will be shared whenever available.

Customers may also contact our support team for updates regarding their shipment status.

9. Delivery Delays

We always try to deliver orders within the estimated timeframe. However, delays may occur due to reasons beyond our control, such as:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Transportation issues
  • Courier service delays
  • Remote location delivery challenges

We appreciate your cooperation in such situations.

10. Incorrect Delivery Information

Customers must provide accurate shipping details while placing an order.

Mega Deal Marts will not be responsible for delays or failed deliveries caused by incorrect information such as:

  • Wrong name
  • Incorrect address
  • Invalid phone number
  • Incorrect PIN code

If a shipment is returned due to incorrect information provided by the customer, additional charges may apply for re-shipping.

11. Undelivered Orders

An order may be returned to us in cases where:

  • Customer is unavailable during delivery attempts
  • Delivery address is incorrect
  • Customer refuses delivery without a valid reason
  • Courier service is unable to deliver the shipment

Returned orders may be cancelled or dispatched again after confirmation with the customer.

12. Damaged Shipment

If your package appears damaged at the time of delivery, we recommend:

  • Refusing delivery if the damage is clearly visible
  • Taking photographs of the package
  • Informing our customer support team within 48 hours

We will review the matter and provide a suitable resolution.

13. Multiple Product Shipments

For orders containing multiple items, products may be delivered separately depending on stock availability, warehouse location, or shipping arrangements.

Customers will be informed whenever required.

14. Delivery Limitations

Some remote, restricted, or difficult-to-reach locations may require additional delivery time.

Certain products may not be available for delivery in all regions.

15. Force Majeure

We shall not be responsible for delays or failure in delivery caused by events outside our reasonable control, including:

  • Floods
  • Earthquakes
  • Fire incidents
  • Pandemic situations
  • Government regulations
  • Strikes
  • Civil disturbances
  • Transportation failures
  • Internet or communication problems

16. Customer Responsibilities

Customers agree to:

  • Provide correct delivery details.
  • Respond to courier communication when required.
  • Accept delivery according to courier schedules.
  • Check the package condition at the time of receiving.
  • Report delivery-related issues within a reasonable time.

17. International Shipping

Currently, Mega Deal Marts provides shipping services within India only unless international delivery is specifically mentioned on the Website.

18. Updates to This Shipping Policy

We may update or modify this Shipping Policy whenever required.

The latest version will always be available on this page.

19. Contact Us

For any questions related to shipping or delivery, please contact us:

Website:
https://megadealmarts.co.in/

Business Name:
DS Crystal Traders

Email:
support@megadealmarts.co.in

Registered Address:

FLAT NO. 665 F/F,
Kondli Gharoli,
Mayur Vihar Phase 3,
New Delhi,
East Delhi,
Delhi – 110096